Support & Frequently Asked Questions

Our analytics dashboards can track a comprehensive range of beauty salon data including client booking patterns, service preferences, retention rates, revenue per client, staff performance metrics, treatment popularity, seasonal trends, and customer lifetime value. We integrate with most salon management systems to provide a complete view of your business performance.

Implementation typically takes 2-4 weeks depending on the complexity of your existing systems and data requirements. This includes initial consultation, data assessment, dashboard configuration, integration with your current software, staff training, and a testing period to ensure everything works perfectly before going live.

Absolutely. Data security is our top priority. All client data is encrypted both in transit and at rest, stored on secure EU-based servers, and we maintain full GDPR compliance. We implement enterprise-grade security measures including regular security audits, access controls, and data backup procedures. Your clients' privacy is protected at all times.

Yes, our dashboards are designed to integrate with most popular salon management systems including booking software, POS systems, and client databases. We support both API integrations and data imports, ensuring seamless connectivity with your existing workflow without disrupting your daily operations.

We provide comprehensive ongoing support including technical assistance via email and phone during business hours, regular system updates, performance monitoring, additional training sessions as needed, and quarterly business reviews to help you maximise the value from your analytics investment. Our support team understands the beauty industry and can provide strategic guidance.

Our pricing varies depending on the specific features you need, the size of your salon, and the complexity of your requirements. Standard packages start from €249/month, with more comprehensive solutions ranging up to €399/month. Custom solutions are priced individually. We offer flexible payment terms and can provide a detailed quote after understanding your specific needs.

Yes, comprehensive training is included with all our packages. We provide initial training sessions for your management team and staff, covering how to interpret the dashboards, use key features, and apply insights to improve business performance. We also provide ongoing training support and can arrange additional sessions as your team grows.

Absolutely. Our dashboards are fully responsive and optimised for mobile devices, tablets, and desktop computers. You can access your analytics from anywhere with an internet connection, allowing you to monitor your salon's performance whether you're at the salon, at home, or travelling. The mobile interface is designed for easy viewing and interaction on smaller screens.