Data Privacy Policy

Last updated: 15th January 2026

1. Introduction

TechnoLuxora Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our registered office is located at Triq il-Merkanti 32, Valletta VLT 7076, Malta.

2. Data Collection

The data we collect may include the following categories of personal information:

• Contact Information: Name, email address, telephone number, business name, and postal address
• Technical Data: IP address, browser type, device information, and website usage patterns
• Communication Data: Records of correspondence and enquiries you send to us
• Marketing Data: Your preferences for receiving marketing communications
• Analytics Data: Information about how you interact with our website and services

We collect this information through various means including contact forms, email communications, phone calls, cookies, and analytics tools.

3. How We Use Your Information

We use of your data for the following purposes under various legal bases:

• Service Provision: To provide our analytics dashboard services and respond to your enquiries
• Customer Support: To provide technical support and assistance with our services
• Business Communication: To communicate with you about our services, updates, and important notices
• Website Improvement: To analyse website usage and improve our online services
• Marketing: To send you relevant marketing communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our business interests

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with any merger, sale, or transfer of our business assets
• Consent: With your explicit consent for specific purposes

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy. Specific retention periods include:

• Contact enquiries: 3 years from last contact
• Customer data: Duration of service provision plus 7 years for legal compliance
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months as per Google Analytics retention settings

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your personal data to another organisation
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent for processing based on consent

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

9. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). Any transfers to countries outside the EEA are conducted with appropriate safeguards in place, such as Standard Contractual Clauses or adequacy decisions.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

11. Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Malta Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable data protection laws.